DISPATCH

We get your orders out the door fast! Orders are dispatched within 48 hours of purchase, and we'll keep you updated if there are any delays. If you don't receive your order within the specified time frame, please contact us and we'll look into it further.

Please note during peak periods and sales events, your order may experience slight delays. We appreciate your patience as our team works diligently to fulfill all orders as quickly as possible. Rest assured, your order will be shipped unless we encounter an unforeseen issue, in which case we will contact you directly.

We're not responsible for any loss or damage to goods once they've been delivered, so please make sure to enter the correct address. 

TRACKING

A tax invoice will be sent to you via email after you place an order. A shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your order. 

NEW ZEALAND - New Zealand Post
NZD $10 Standard Delivery / 1-2 Business Days 
NZD $14 Rural Delivery / 2-5 Business Days

AUSTRALIA - New Zealand Post
AUD $10 Standard Delivery / 3-10 Business Days 

AUSTRALIA - DHL Express
AUD $20 Express Shipping / 2-5 Business Days

WORLDWIDE SHIPPING - New Zealand Post
NZD $28 Standard Delivery / 7-21 Business Days

WORLDWIDE SHIPPING  - DHL Express
NZD $48 Express Shipping / 7-10 Business Days 

INTERNATIONAL TAXES + DUTIES

Please keep in mind that DHL Express may include potential taxes and duties charges which may be applied by customs authorities upon delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country.

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly.